Ok, Totsy, first, tell me you’re going to ship something in 10 to 15 days, and instead take 30 days to ship the item.
Then, send me not only the WRONG item, but an item that would NEVER grace the inside of my house by my choice.
Then, when I check my online invoice compared to the invoice you sent me, see that the mistake definitely was NOT mine and you changed the invoice.
Don’t give any instructions on the packing slip to let me know how to return the item or provide return shipping, and don’t have any live people answering the phone when you give a number to contact. I left my message on an answering machine.
Yes, Totsy, I’m talking about you. When I order an Oakland Athletics elephant mascot, and you send me a piece of crap Red Sox mascot, I’m NOT going to have any kind words for you, sorry. Seriously, you could have sent me ANY other team and I’d probably not be THIS worked up, but don’t send me the mascot for my least favorite team in all of sports, ok?
You just lost a customer for good. Between the shipping time, the screw up in item, and the lack of customer service, we won’t be doing business again.
**Updated** I received an e-mail sent to myself and 13 others stating that Totsy had screwed up and the error was theirs (really?). They would be sending a prepaid mailing label via e-mail for us to return the incorrect item to them. I still have not received this label, AND I don’t appreciate the e-mail being sent without BCC to 14 people. I do appreciate that they are going to rectify this situation, but I still can’t get over the fact that it took a month to receive something I should have had in 2 1/2 weeks, tops.
Need to contact Totsy customer service? Try these e-mails:
(Co-founder) Remy Debrant email@example.com,
(Co-founder) Gauthereau Guillaume firstname.lastname@example.org, email@example.com
Walcott Joy firstname.lastname@example.org
Customer service: Maggie Ruiz email@example.com