Alternately titled: I need to calm down about first world problems
Today I posted a small rant on my personal Facebook page, venting my recent frustrations with Starbucks. In the past 5 weeks, between two different Starbucks locations I’ve received the wrong drink 5 times. Four of those times there was nothing I could do about it. I was too far away and didn’t have time to turn around and go back. The fifth time, I did manage to go back – that time they gave me the complete wrong drink. I had ordered a grande nonfat gingerbread chai. I received a hazelnut latte. And when I returned, no apology, just a re-made drink. I appreciate that, but in the past when something has taken a long time or been incorrect I’ve received a coupon for a free drink in the future. Of the other four times, 3 times they used whole milk instead of nonfat (yes, I can tell!) and the fourth time they made a gingerbread latte and put in chai. Ick.
A Facebook friend told me I needed to calm down as this is a first world problem. In the grand scheme of things, yes, you’re right. It is. But this is still my hard earned money going to pay for something I didn’t order and no attempt to make it right (I’ve also tweeted Starbucks at least a dozen times and never a reply).
For me, Starbucks is a luxury. I get it when I have some extra money. The $25 of incorrect drinks I received could pay for 2/3 of my daughter’s gymnastics sessions. It could pay for enough cat food to last 3 weeks. It could pay for half a tank of gas for my husband. It could pay for two weeks of hot lunch for my daughter at school. So it’s not like it’s really pocket change to me.
I suppose I could “get over” the drinks made with regular milk, not skim, but when you’re working on losing weight and following a program, that can really screw up your day. I don’t want to drink all my calories, and when I allow myself a Starbucks drink I budget it into my daily intake.
But really what it comes down to is that I paid for a service I did not receive. It’s no different than someone paying for cable that goes down all day or an order missing the fries at McDonald’s. At this point, they’ve messed up enough that I’ve hit my limit. I do work hard for my money. I work over 60 hours a week so that we can make ends meet, and sometimes $25 IS a big deal. I don’t want free drinks. I want my money back.
I hit my limit. I’m saying goodbye to Starbucks. I won’t be back. There are many independently owned coffee shops that would love my business and will work hard to earn and keep it. To Starbucks I’m just a number. To the corner shop, I’m Katie that gets the nonfat chai tea latte that helps pay for the owner’s daughter to take swimming lessons. Starbucks won’t miss me. They won’t miss my $10 a week I spend there. They won’t even care that they got my orders wrong (obviously, since I’ve contacted them and heard nothing back). It’s the principle of the matter, not the fact that this is a “first world problem”.
Do you get your drinks at Starbucks or do you prefer a small mom & pop coffee shop?